Customer Support Administrator

Customer Support Administrator

Due to internal promotion, Ainscough Crane Hire are looking for a Customer Support Administrator to join their successful team at Head Office in Standish, Wigan. 

Benefits for a Customer Support Administrator

·Bi-Annual retention bonus

·24 days annual leave plus an additional day at 2 years’ service, 5 years service and 10 years service

·Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)

·Group life assurance 3 x basic salary

·Pension 4% employer 5% employees

·Online access to payslips, book and view holidays and personal info

·Access to the Ainscough Advantage (People Value) benefits platform

·Staff forums run 3 times a year – have your voice heard

Ainscough Crane Hire are the UKs leading crane company.

Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.

Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.

Job Purpose/Objectives of a Customer Support Administrator

Effective administration across three functional areas within the Business Support team; gaining efficiencies through bulk completion of standardised tasks. Liaising with depots and providing support around all Business Support processes whilst dealing with internal and external queries and ensuring procedures and guidelines are always adhered to.

Key Responsibilities of a Customer Support Administrator

• Provide general admin support to the Business Support Team and wider Sales Team.
• Raise Customer quotations & Rental Orders.
• Use market source data to identify and add sales leads to the CRM for the sales team to qualify.
• Update and maintain the company CRM in line with process.
• Compile monthly market insight report for Exec review.
• Assist Head of Business Support in CRM data management.
• Support query investigation and resolution
• Maintain a central system to monitor crane usage and location.
• Take miscellaneous calls and advise accordingly.
• Manage multiple requests at once.

Person specification

Education/Knowledge/Experience

• Minimum GCSE or equivalent in Maths & English - Desirable
• Experience of working within a team environment in an Admin role.
• Excellent telephone manner
• Proficiency with Microsoft office (word, excel, power point)
• Knowledge of CRM tools such as Salesforce
• Knowledge and understanding of the requirements of working within a time critical service environment.

Skills/Abilities

• Proactive approach and excellent attention to detail
• IT literate – comfortable using multiple systems.
• Ability to influence and persuade and have flexibility.
• Excellent time management skills
• Organised with the ability to simplify complex issues.
• Able to communicate at all levels, both in verbal & written form.

• Achieving set targets/KPI’s
• Delivering great customer service
• Reducing errors and waste
• Colleague engagement