Customer Support Co-ordinator (Fixed Term Contract)

Customer Support Co-Ordinator (9-Month Fixed Term Contract)

Ainscough Crane Hire are looking for an ambitious and customer-focused individual to join our team in Standish as a Customer Support Co-Ordinator on a 9-month contract.

This is more than just a fixed-term role — it’s an opportunity to join the UK’s leading crane company, gain exposure to a fast-paced operational environment and demonstrate your capability within a market-leading organisation.

While this position is initially offered as a 9-month contract, there may be potential for it to become permanent in the future, subject to business needs. For the right person, this is a fantastic platform to showcase your skills and open the door to longer-term opportunities within Ainscough Crane Hire.

The Role

As a Customer Support Co-Ordinator, you will play a crucial role in supporting the wider business by building strong relationships with both internal and external customers.

Working as part of our Customer Support Centre, you will:

• Act as the first point of contact for all customer enquiries
• Maximise revenue through proactive and reactive sales activity
• Convert quotations into confirmed orders
• Identify upselling and cross-selling opportunities
• Schedule site visits and support technical enquiries
• Ensure all administration is completed accurately and efficiently
• Work to KPIs, SLAs and sales targets while delivering exceptional service

This role offers real responsibility, direct impact on revenue generation, and valuable exposure to the full end-to-end sales cycle within an operational construction environment.

Why Join on a Fixed-Term Contract?

• Gain experience with the UK’s leading crane hire business
• Build exposure to a national operational network across 30 locations
• Develop your commercial, sales and customer service skills
• Work in a high-performing, KPI-driven environment
• Position yourself for potential future opportunities within the business

Fixed-term contracts at Ainscough often provide individuals with the opportunity to demonstrate their value and capability in a live commercial environment.

About You

You will bring:

• Strong sales and customer service experience within an operational environment
• Experience working to KPIs, SLAs and sales targets
• Confidence using CRM systems and telephony platforms
• The ability to negotiate, influence and close opportunities
• Excellent written and verbal communication skills
• A proactive, organised and commercially aware mindset

If you’re looking for a role where you can make an immediate impact, develop your commercial capability and potentially create a pathway for longer-term progression — we would love to hear from you.

About Ainscough Crane Hire

Ainscough Crane Hire is the UK’s leading crane company.

With 30 locations nationwide, our teams deliver projects on time, to budget and — most importantly — safely. Our “Make the Safe Choice” ethos underpins everything we do, from routine crane hire to specialist contract lift solutions.

Our people are at the heart of our success, and we pride ourselves on creating a workplace where individuals can perform with pride, passion and purpose.