Hire Desk Administrator

Hire Desk Administrator

Ainscough Crane Hire are looking for a Hire Desk Administrator to join their successful team in Birmingham.  

Benefits for a Hire Desk Administrator

·Bi-Annual retention bonus

·24 days annual leave plus an additional day at 2 years’ service, 5 years’, 10 and 20 years' service. 

·Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice)

·Group life assurance 3 x basic salary

·Pension 4% employer 5% employees

·Online access to payslips, book and view holidays and personal info

·Access to the Ainscough Advantage (People Value) benefits platform

·Staff forums run 3 times a year – have your voice heard

Ainscough Crane Hire are the UKs leading crane company.

Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers.

Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride.

Job Purpose/Objectives of a Hire Controller

Supporting the Admin function in the depot by providing effective administration support to the existing Depot teams; gaining efficiencies through bulk completion of standardised tasks.

Liaising with Hire Controllers and providing support. Additionally, to provide customer facing administration interface with key depot customer throughout shut-down periods and ensure effective timesheet processes and correct billing.

Key Responsibilities:

• Raising PO’s
• Invoicing 
• Goods in processing
• Booking accommodation
• Booking hire cars/ travel
• Verifying short notice route approvals
• Issuing Quotes
• Chasing missing timesheets/ order numbers
• Processing time sheets and entering manual timesheets
• Managing ancillaries booking out /in and billing
• Chasing e-signing- daily
• Managing contract lift diaries and paperwork for three depots
• Supporting query investigation and resolution
• Receiving on-going development and training towards Hire Desk role (succession plan)
• Providing short term cover on Hire Desk during periods of leave etc.

Person specification

Education/Knowledge/Experience

• Minimum GCSE or equivalent in Maths & English
• 2-years’ experience of working within a team environment in an Admin role
• Regional geographical knowledge
• Good transport / logistics knowledge
• Knowledge and understanding of the requirements of working within a time critical service environment
• Knowledge of health and safety legislation

Skills/Abilities

• IT literate – comfortable using systems including CRM, Outlook, Word and PowerPoint
• Ability to influence and persuade and have flexibility
• Good time management skills
• Organised with the ability to simplify complex issues
• Able to communicate at all levels, both in verbal & written form